Shipping & Returns
Shipping Policy
Order Processing Time
All orders are processed within [1-3 business days]. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur and may be beyond our control.
Shipping Methods
We offer various shipping options, including [Standard, Expedited, and Priority]. The available options and delivery estimates will be displayed at checkout based on your location and shipping preference.
Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping
Currently, we only ship to locations within the United States. For updates on international shipping options, please contact us at info@nlnovelties.com.
Damages
If you received your order damaged, please contact us immediately at info@nlnovelties.com so we can evaluate the issue and make it right. Please save all packaging materials and damaged goods for our records.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly for assistance.
Return & Exchange Policy
Thank you for shopping with N&L Novelties. We aim to ensure satisfaction with every purchase. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
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Eligibility: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
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Return Period: You have [30 days] from the date of purchase to initiate a return.
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Non-Returnable Items: Certain items are non-returnable, such as [custom or personalized items, sale items].
Return Process
To initiate a return, please contact us at [info@nlnovelties.com or (716)574-3968] with your order number and reason for the return. Once your return is approved, you’ll receive instructions on where to send your item(s). Please note that customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).
Refunds
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Processing: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within [5-7 business days].
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Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in original condition, items damaged, or missing parts due to customer handling).
Exchanges
If you need to exchange an item, please contact us at [info@nlnovelties.com or (716)574-3968] for assistance. Exchanges are subject to availability, and any additional shipping fees may apply.
Late or Missing Refunds
If you haven’t received a refund within the expected time, first check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [info@nlnovelties.com].
Damaged or Defective Items
If your order arrives damaged or defective, please reach out to us within [72 hours] of delivery with photos of the damage. We will work with you to resolve the issue promptly.
Contact Us
For questions about returns, refunds, or exchanges, please reach out to our customer service team at [info@nlnovelties.com or (716)574-3968].